Our focus is to resolve your security issue as quickly as possible.Â If you have all the technical information to hand, GREAT but if not don't worry, we will help you get it and keep you informed of our progress throughout the incident.
Every Website Malware or Website Virus infection is different and for this reason it will take time to resolve.Â Once we are able to isolate the source, we're able to progress rapidly to remove the malware or virus but there is more.
Joint Plan will rapidly respond to your security issue to remove the website Malware or SPAM and can resolve search engine issues with Google and fix blacklisting and your search engine results.Â
We offer services to fix your online reputation removing associations to SPAM in your search engine results with Google and provide specialist advise to improve the security of your website through Website Hardening.
The cleanup process is a combination of automated scans and manual intervention.Â To this end, it will take time to resolve your security issue and our security analyst will require access to your website files and administration to ensure an effective clean is undertaken.
Joint Plan will require SFTP access to your website and if that is not available, FTP.Â Â We may request access to your website administration and databases.
We recommend reading ourÂ Malware & Virus Advise to start the process of removing acccess from the hacker.
Websites that have been compromised can expect to remain a target for some time.Â We recommend following Website Security Best Practice as follows: