Don't Panic, 71% Fixed in 4 hours*

Our focus is to resolve your security issue as quickly as possible.  If you have all the technical information to hand, GREAT but if not don't worry, we will help you get it and keep you informed of our progress throughout the incident.

Malware / Virus Removal Events

Every Website Malware or Website Virus infection is different and for this reason it will take time to resolve.  Once we are able to isolate the source, we're able to progress rapidly to remove the malware or virus but there is more.

Rapid Website Malware Removal

Having your website hacked is not a pleasant experience & we understand this will be a very stressful time for you. 

Joint Plan will rapidly respond to your security issue to remove the website Malware or SPAM and can resolve search engine issues with Google and fix blacklisting and your search engine results. 

We offer services to fix your online reputation removing associations to SPAM in your search engine results with Google and provide specialist advise to improve the security of your website through Website Hardening.

Cleaning your website - What does it involve?

The cleanup process is a combination of automated scans and manual intervention.  To this end, it will take time to resolve your security issue and our security analyst will require access to your website files and administration to ensure an effective clean is undertaken.

What types of website hacks do we clean?

  • SPAM (Stupid, Pointless, Annoying Messages)Target Website Security issues to remove Website Malware & SPAM
  • Obfuscated JavaScipt Injections
  • Hidden & Malicious iFrames
  • IP Cloaking
  • Embedded Trojans
  • Phishing Attempts
  • Malicious Redirects Backdoors
  • Defacement Anomalies
  • SQL Injection
  • Social Engineering Attempts
  • Cross Site Scripting (XSS)

What website access is required to clean my website?

Joint Plan will require SFTP access to your website and if that is not available, FTP.   We may request access to your website administration and databases.

As the website owner, what actions should you take?

We recommend reading our Malware & Virus Advise to start the process of removing acccess from the hacker.

What should you do after the Malware has been removed?

Websites that have been compromised can expect to remain a target for some time.  We recommend following Website Security Best Practice as follows:

  • Website hardening to improve security as a matter of urgency to reduce the risks of your website being hacked in the future.
  • Website Hack monitoring to monitor your website for Malware and SPAM going forward so a quick response is possible if your website is compromised.
  • Fix your Business Reputation to return your website rankings to normal and remove any blacklistings your website has from Google and other online providers